Return & Refund Policy

Please review this page and set the return window and conditions that suit your business. Parts in [square brackets] need your details.

Damaged or wrong items

If your order arrives damaged, or you received the wrong product, contact us within [48 hours] of delivery with your order number and a photo. We will send a replacement or refund you.

Returns

Because tissues are hygiene products, we can only accept returns of unopened packs in their original condition within [7 days] of delivery.

Refunds

• Online payments (Razorpay): refunded to the original payment method within [5–7 working days] after approval.
• Cash on Delivery: refunded by UPI or bank transfer to an account you provide.

Cancellations

You can cancel an order before it is shipped by contacting us on WhatsApp or by email.

Contact

Email care@orila.in or message us on WhatsApp with your order number.