Privacy Policy

Last updated: November 2026. Please review this page and adjust it to how your business actually works.

Who we are

OriLa sells premium facial tissues online through this website. Questions about privacy: care@orila.in.

What we collect

• Order details: your name, mobile number, delivery address, email (optional) and the products you buy.
• Login: your mobile number, used to send a one-time password (OTP) by SMS.
• Reviews: your name, rating, review text and any photos you upload.
• Messages: what you send through our contact form or WhatsApp.
• Technical data: cookies needed for the cart and login, and basic usage data.

How we use it

To process and deliver orders, send order updates, log you in, answer questions, prevent fraud and improve our store. We do not sell your personal data.

Who we share it with

• Payments: online payments are processed by Razorpay. We never see or store your full card details.
• Delivery partners: your name, phone and address, to deliver your order.
• SMS provider: your mobile number, to send OTP codes.
• Hosting and email providers that run this website.

How long we keep it

Order records are kept as long as required for accounting and tax purposes. You can ask us to delete your account and any data we are not legally required to keep.

Your choices

You can view and update your details in My Account, or email us to access, correct or delete your data.

Contact

OriLa, [registered business address]. Email: care@orila.in.